This Privacy Notice for UNIMAP+ LIMITED (doing business as Unimap+) describes how and why we might access, collect, store, use, and/or share your personal information when you use our Services, including when you:
- Visit our website at https://unimapplus.com
- Download and use our mobile application (Unimap+)
- Use Unimap+ services — our campus-focused platform connecting students with food vendors, delivery riders, and essential campus services within UNIBEN and other university communities
- Engage with us through marketing or events
Questions or concerns? Contact us at unimapplus@gmail.com.
Summary of Key Points
We collect info based on how you interact with our Services and what features you use.
Processed only with your consent or as permitted by applicable law.
No — we do not collect information from third parties.
To provide, improve, and administer our Services; for security and legal compliance.
Only in specific situations with specific third parties.
Review, update, or delete your data. Email us anytime.
What Information Do We Collect?
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information you provide when you register, express interest in our products, participate in activities, or contact us. The information collected depends on your interactions and the features you use.
Personal Information Provided by You
- Names, email addresses, phone numbers, passwords, and account login details
- Account role information, such as whether you use Unimap+ as a student, vendor, or rider
- Student information, school or campus information, delivery address, and order details
- Vendor business information, menu listings, prices, availability, bank settlement details, and business verification documents where required
- Rider profile information, delivery availability, delivery status, and payout details
- National identification number or business verification documents where required by law, compliance checks, or platform safety rules
Some verification requirements may be temporarily unavailable, disabled, or introduced in future app updates. For example, Unimap+ may require non-student vendors, riders, or certain business users to provide additional identity or business verification documents such as National Identification Number (NIN), CAC documents, government-issued identification, or related compliance information before accessing specific features, receiving payouts, or continuing to use the platform.
Sensitive Information
When necessary and with your consent or as permitted by law, we may process:
- Student data
Payment Data
We collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Monnify. View their privacy policy at monnify.com/privacy-policy. Unimap+ does not directly store users' full payment card details.
User-Generated Content
We may collect photos, images, descriptions, and other content that you voluntarily upload to our platform. For example, vendors may upload food images for their menu listings. These uploads are used to display your content within the app, operate the marketplace, and provide the Services. We do not sell these images, and we do not share them with third parties except as necessary to host, display, moderate, secure, or provide the Services.
App Activity, Search, and Recommendations
We collect data about your in-app activity, including items you order, search for, view, add to cart, rate, customise, or interact with. We use this information to operate the app, improve user experience, power AI-based recommendations, suggest relevant food items and vendors, reduce decision fatigue, and personalise parts of the service based on your preferences and order history.
Application Data
- Geolocation Information. We may request access to precise or approximate location depending on the feature and your role. Students may use location for AI meal recommendations, campus map navigation, accurate distance estimates, and delivery address support. Riders may use location while available or fulfilling deliveries so customers can track delivery progress and so Unimap+ can help confirm that items are delivered to customers. Vendors are not asked for location as part of normal vendor dashboard use. You can change location permissions in your device settings at any time, but some location-based features may not work without this access.
- Push Notifications. We may request to send push notifications. Vendors use notifications for new orders and scheduled orders. Riders use notifications for new delivery opportunities and delivery workflow updates. Students use notifications for order updates such as rider accepted, rider on the way, rider arrived, and occasional reminders to order when inactive. You can opt out in your device settings.
- Device and app information. We may collect device identifiers, push tokens, app platform, browser type, crash or diagnostic information, and similar technical data needed to run, secure, debug, and improve the Services.
All personal information you provide must be true, complete, and accurate.
How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- Account creation and authentication. We process your information so you can create and log in to your account.
- Service delivery. We process your information to provide you with the requested service.
- Order fulfillment. We process information to fulfill and manage your orders, payments, returns, and exchanges.
- Delivery, map, and location-based features. We process location information to support campus map navigation, distance estimates, delivery tracking, delivery confirmation, and accurate delivery address support.
- Recommendations and personalisation. We process app activity, searches, interactions, order history, and location context to suggest relevant food items, vendors, and campus options.
- Push notifications. We process push tokens and notification preferences to send service updates, including order alerts, scheduled order updates, delivery opportunities, rider progress, rider arrival, and inactivity reminders.
- Marketing communications. We may use your information for marketing purposes in line with your preferences. You can opt out at any time.
- Usage trends. We analyse how you use our Services to improve them.
- Google Analytics. We use Google Analytics to understand user behaviour, track performance, and improve our Services. It collects IP address, browser type, pages visited, and time spent. See Google's Privacy Policy.
When and With Whom Do We Share Your Information?
In Short: We may share information in specific situations and with specific third parties.
- Business Transfers. We may share information in connection with any merger, sale of company assets, financing, or acquisition.
- Service Providers. We share information with third-party service providers including payment processors (Monnify) and analytics providers (Google Analytics).
- Operational Sharing Between Users. To complete orders and deliveries, we may share limited necessary information between students, vendors, and riders. For example, vendors may receive order details and contact or delivery information needed to prepare an order, riders may receive pickup and delivery information needed to complete a delivery, and students may see order status, vendor details, and rider delivery progress.
- Infrastructure and Communication Providers. We may use hosting, database, email, push notification, map, location, storage, and security providers to operate the Services. These providers process information only as needed to provide their services to us.
- Legal Compliance. We may disclose your information if required by law or to protect our rights and the rights of others.
Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) when you interact with our Services. These help us maintain security, prevent crashes, save your preferences, and support basic site functions.
We also permit third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes, including to help manage and display advertisements or send abandoned cart reminders.
Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, though this may affect certain features or services.
Do We Offer AI-Based Products?
In Short: We offer products, features, or tools powered by artificial intelligence and machine learning.
As part of our Services, we offer AI-powered products and features designed to enhance your experience and provide innovative solutions.
Our AI Products are designed for:
- AI insights and personalised recommendations
- Meal option suggestions based on your order history, app interactions, location context, and preferences
- Reducing decision fatigue by helping students discover relevant food items and vendors more quickly
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties, ensuring high security and safeguards throughout the process. We use app activity, order history, item interactions, searches, ratings, and location context where available to generate more relevant recommendations.
How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. No purpose will require us to keep your data longer than the period of time in which you have an active account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. If deletion is not immediately possible (e.g., data stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.
How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures to protect the security of any personal information we process.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise that hackers or cybercriminals will not be able to defeat our security. Transmission of personal information is at your own risk — only access our Services within a secure environment.
What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing Your Consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at unimapplus@gmail.com. Please note this will not affect the lawfulness of processing before withdrawal.
Opting Out of Marketing Communications
You can unsubscribe from marketing and promotional communications at any time by contacting us at unimapplus@gmail.com. We may still send service-related messages necessary for account administration.
Account Information
You can review or change your account information and terminate your account via your account settings. You can also request account deletion at https://www.unimapplus.com/delete-account. Upon your request to terminate, we will deactivate, delete, or anonymise your account from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, maintain order and payment records, resolve disputes, enforce our terms, or comply with legal requirements.
For questions about your privacy rights, email us at unimapplus@gmail.com.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised.
As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.
Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this notice. If we make material changes, we may notify you by prominently posting a notice or sending you a direct notification. We encourage you to review this notice frequently.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at unimapplus@gmail.com or contact us by post at:
Plot 17, Major Usman Babs Agali Drive,
Post Service Housing Estate, Ugbowo
Benin City, Edo 300001, Nigeria
How Can You Review, Update, or Delete Your Data?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, use https://www.unimapplus.com/delete-account or contact us at unimapplus@gmail.com.